FAQ

Q1. How do I place an order?

Select your product and any available options, add it to your cart, and proceed to checkout. Enter your delivery details and complete payment. An order confirmation email will be sent after your order is placed.

Q2. What currency will I be charged in?

Canadian orders are displayed and charged in Canadian dollars (CAD). Applicable sales taxes are shown at checkout before you complete payment.

Q3. Where does my order ship from?

Your order ships directly from our Canadian warehouse.

Q4. When will my order ship?

Orders are processed and handed to the shipping carrier within 48 hours after payment is confirmed.

This means 48 calendar hours, rather than business hours. Dispatch time is separate from delivery time.

Q5. How long does delivery take?

Standard delivery typically takes 3–5 business days after dispatch.

Business days are Monday through Friday, excluding Canadian public holidays. Remote locations, severe weather, peak shipping periods, or carrier disruptions may require additional time.

Q6. Is shipping free?

Yes. All orders within Canada receive free standard shipping, with no minimum purchase required.

There are no remote-area shipping surcharges. If carrier restrictions prevent delivery to your address, we will contact you and provide a full refund.

Q7. How do I track my order?

Once your order ships, we will email your tracking details. Please allow 24–48 hours for the first carrier update to appear.

If tracking remains unavailable after this period, contact our customer support team for assistance.

Q8. Will I pay customs duties or import fees?

Orders ship from within Canada, so you will not be charged import duties or customs clearance fees upon delivery.

Applicable Canadian sales taxes are displayed at checkout before payment.

Q9. Can I change or cancel my order?

Contact our customer support team as soon as possible. We can update or cancel your order before dispatch. Cancelled orders receive a full refund.

Once your order has shipped, address changes depend on the carrier. If cancellation is no longer possible, you may return your order after delivery under our 30-day free return policy.

Q10. Can I return my order if I change my mind?

Yes. You may request a return within 30 calendar days of delivery, for any reason.

This includes changing your mind, not liking the product, no longer needing it, or finding that it does not meet your expectations.

We pay all return shipping costs, regardless of the reason. This policy also applies to discounted and promotional purchases.

Q11. Are there any return shipping or restocking fees?

No. Return shipping is free, and we do not charge restocking or return handling fees.

We will provide a prepaid return label or arrange collection, depending on the product and your location. You do not need to pay return postage upfront.

Return shipping costs will never be deducted from your refund.

Q12. How do I start a return?

Contact our customer support team within 30 days of delivery and provide your order number or other proof of purchase. We will send return instructions and arrange prepaid shipping.

You do not need to prove a product fault to request a return. Opening the packaging or trying the product does not, by itself, prevent a return.

Please include the product, accessories, manuals, and any free gifts supplied with the returned purchase. If you no longer have the original packaging, contact us for suitable packing instructions.

Q13. What if my item arrives damaged, defective, or incorrect?

Contact our customer support team as soon as you discover the issue. Photos or a short video can help us resolve it more quickly, where practical.

We will arrange a replacement at no additional cost or a full refund, according to your preference and replacement availability.

We cover all required return and replacement shipping costs. There is no separate 48-hour reporting deadline under our 30-day return policy.

For items containing damaged, swollen, or leaking batteries, contact us before shipping so we can arrange an appropriate return method.

Q14. When will I receive my refund?

We will issue your refund to the original payment method within 5 business days after receiving your return.

Your refund includes the amount paid for the returned item and its applicable taxes. For a full order return, any original shipping charge paid to us will also be refunded.

No return shipping, restocking, or handling fees will be deducted. Your bank or payment provider may need additional time to display the refund.

Q15. What warranty and support are available?

The warranty period and coverage for each product are stated on its product page or applicable warranty policy.

For assistance, contact our customer support team and provide your order number.

Our 30-day free return policy is separate from any product warranty. Nothing in these policies limits your rights or remedies under applicable Canadian provincial or territorial consumer protection laws.