Refund policy
We offer 30-day returns for any reason and cover all return shipping costs within Canada.
30-Day Returns for Any Reason
You may request a return within 30 calendar days of receiving your order, regardless of the reason.
This includes changing your mind, not liking the product, no longer needing it, finding that it does not meet your expectations, or receiving a damaged, defective, or incorrect item.
You do not need to demonstrate a product fault to request a return. Discounted and promotional purchases are also covered by this policy.
Free Return Shipping
We pay all return shipping costs, regardless of the reason for your return. Both product-related issues and personal preference are covered.
We will provide a prepaid return label or arrange collection, depending on the item and your location. You do not need to pay return postage upfront.
We do not charge restocking fees or return handling fees. Return shipping costs will not be deducted from your refund.
How to Request a Return
Contact our customer support team within 30 days of delivery. Provide your order number or other proof of purchase and identify the item you wish to return.
You may share your reason to help us improve, but you are not required to justify a change-of-mind return.
We will provide the return address, packing instructions, and prepaid shipping arrangements. Please contact us before sending the item so we can arrange the correct carrier and destination.
Opened Products and Packaging
Opening the package or trying the product does not, by itself, prevent a return.
Please include the product, accessories, manuals, and any free gifts supplied with the returned purchase. For a full bundle return, please include the complete bundle.
Use the original packaging where available. If you no longer have it, contact us for packing guidance. Missing original packaging alone does not make your return ineligible.
For products containing batteries, contact us before shipping, especially if a battery is damaged, swollen, or leaking. We will arrange an appropriate return method at our expense.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact our customer support team as soon as you discover the issue.
Photos or a short video can help us resolve the problem more quickly, where practical.
We will arrange a replacement at no additional cost or a full refund, according to your preference and replacement availability.
We cover all required return and replacement shipping costs. There is no separate 48-hour reporting deadline under this 30-day return policy.
Refunds
We will issue your refund within 5 business days after receiving your return and send you an email confirmation.
Refunds are sent to the original payment method and include the amount paid for the returned item and its applicable taxes.
For a full order return, any original shipping charge paid to us will also be refunded.
No return shipping, restocking, or handling fees will be deducted. Your bank or payment provider may require additional time to display the refund.
If we confirm that the item does not need to be returned, we will issue your refund within 5 business days of that confirmation.
Exchanges
Contact our customer support team if you would prefer an exchange. Exchanges depend on replacement availability.
We cover return shipping and standard shipping for the replacement. Any difference in product price will be explained before the exchange is arranged.
If your preferred replacement is unavailable, you may choose a refund instead.
Order Cancellations
You may cancel your order before dispatch for a full refund.
If your order has already shipped, you may return it after delivery under this 30-day free return policy.
Consumer Rights
This policy provides additional return benefits and does not limit your rights or remedies under applicable Canadian provincial or territorial consumer protection laws.
The 30-day return period does not replace any longer statutory protection that may apply.