Shipping policy
We provide free standard shipping on all orders within Canada, with dispatch from our Canadian warehouse.
Shipping Origin and Coverage
Canadian orders are dispatched directly from our Canadian warehouse.
Delivery availability depends on carrier service and any product-specific transportation restrictions.
If we cannot deliver to your address, we will contact you and provide a full refund.
Dispatch Within 48 Hours
Orders are processed and handed to the shipping carrier within 48 hours after payment is confirmed.
The 48-hour period means calendar hours, rather than business hours. Creating a shipping label alone does not count as dispatch.
If an unexpected issue prevents dispatch within this period, we will notify you and offer the choice to continue waiting or cancel for a full refund.
Estimated Delivery Time
Standard delivery typically takes 3–5 business days after dispatch.
Business days are Monday through Friday, excluding Canadian public holidays.
The delivery estimate begins after the carrier receives your parcel and is separate from the 48-hour dispatch period.
Remote or rural destinations, severe weather, peak shipping periods, and carrier disruptions may extend delivery times. Delivery dates are estimates rather than guarantees.
If your parcel is delayed, contact our customer support team so we can investigate.
Free Standard Shipping
All orders within Canada qualify for free standard shipping, with no minimum purchase required.
There are no remote-area shipping surcharges. If carrier restrictions make delivery unavailable, we will contact you and refund your order in full.
Order Tracking
Once your order ships, we will email your shipping confirmation and tracking details.
Please allow 24–48 hours for the first carrier update to appear.
If tracking remains unavailable after that period, contact our customer support team for assistance.
Split Shipments
Orders containing multiple items may arrive in separate parcels.
There is no additional standard shipping charge for split shipments. Tracking details will be provided for each parcel.
Currency, Taxes, and Duties
Canadian orders are displayed and charged in Canadian dollars (CAD).
Applicable sales taxes are shown at checkout before payment.
Because orders ship from within Canada, you will not be charged import duties or customs clearance fees upon delivery.
Shipping Address Changes
Please check your delivery address carefully before placing your order.
If you need to correct your address, contact our customer support team immediately. We can update your delivery details before dispatch.
Once an order has shipped, address changes depend on the carrier’s ability to redirect the parcel.
Order Cancellations
You may cancel an order before dispatch for a full refund.
If your order has already shipped, you may return it after delivery under our 30-day free return policy.
Delayed, Lost, or Damaged Parcels
If your parcel is delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, contact our customer support team.
We will investigate with the carrier and help resolve the issue.
If your order is confirmed lost in transit, we will offer a replacement at no additional cost or a full refund.
For damaged deliveries, please keep the item and packaging where possible. Photos can also help us resolve the issue more quickly.
Any required return or replacement shipping will be arranged at our expense.
Returns After Delivery
You may request a return within 30 calendar days of delivery, for any reason, including changing your mind or not liking the product.
We pay all return shipping costs within Canada, regardless of the reason. We will provide a prepaid return label or arrange collection, so you do not need to pay return postage upfront.
No restocking or return handling fees apply, and return shipping costs will not be deducted from your refund.
Refunds are issued to the original payment method within 5 business days after we receive your return. Your bank or payment provider may require additional processing time.
Please refer to our Return & Refund Policy for the complete return process.
Consumer Rights
Nothing in this Shipping Policy limits your rights or remedies under applicable Canadian provincial or territorial consumer protection laws.